City of South Salt Lake
  • South Salt Lake, UT, USA
  • 24.24-36.67 per hour
  • Hourly
  • Full Time

We offer a complete benefit package including affordable medical, dental, and vision insurance. $50,000 in life insurance paid for by the city, paid sick leave, vacation and holidays. We participate in the Utah Retirement System for a pension and offer a 3% match into a 401K.


The IT Help Desk Technician is a technical position that works under the direction of the IT Division Manager. This position is the primary point of contact for City personnel to get IT support or assistance. The Help Desk Technician will assist all city staff with their IT issues and track the status of their issue until resolved. This position will maintain, track, and deploy mobile devices and accounts; manage the City's security awareness training for staff, and assist with other IT support responsibilities as needed including deployment of all types of computer hardware and software.

ESSENTIAL RESPONSIBILITIES AND DUTIES

  1. Participates in the overall City IT administration.

1.1 Responds to employee phone calls and emails requesting help with technical issues and tracking the issues until resolved.

1.2 Basic troubleshooting of desktops, laptops, printers, and other hardware peripherals

1.3 Assists in the replacement of computer hardware components and equipment, and installs system updates

1.4 Installs, modifies and repairs computer hardware and software

1.5 Provisions and deploys laptops and configures or supports email accounts

1.6 Supports City personnel on various software platforms like Windows, Google APPS, Microsoft Office 365, Zoom, etc.

1.7 Manages City personnel desk phones, accounts, and voicemail

1.8 Manages City-issued mobile devices and accounts

1.9 Manages security awareness training for all City personnel

1.10 Assists with other IT support responsibilities as needed

  1. Assists as needed in all areas of City IT to troubleshoot and resolve technology problems.

MINIMUM QUALIFICATIONS

EDUCATION, EXPERIENCE AND CERTIFICATIONS

Graduation from high school or GED equivalent, completion of relevant IT-related training or CompTIA certifications (CompTIA A+, Net +) preferred, and a minimum of one year of related experience.

Preference will be given to individuals with knowledge and skills in networking, operations, and problem resolution. Must be customer service oriented, have good interpersonal and client-handling skills, the ability to manage expectations, the ability to participate effectively in a team effort, and the ability to learn quickly.

Must possess a valid state driver's license or have the ability to obtain one prior to employment.

NECESSARY KNOWLEDGE, SKILLS, AND ABILITIES

  1. Knowledge of Computer Networking, TCP/IP, DNS, Windows OS, Apple iOS; knowledge of software applications including Office 365, Word, Excel, Power Pont. Basic knowledge of computer hardware systems; knowledge of wireless technology; knowledge of telephone systems, and basic knowledge of network cabling, troubleshooting, and problem-solving.
  1. Skill in the use of precision hand tools used in computer adjustments and repair.
  1. Ability to communicate with City computer users to quickly discern hardware and software problems or provide necessary training in the use and application of various software programs.
Full Job Description
City of South Salt Lake
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